FAQ´s

Is the clinic compliant with Mexican plastic surgery regulations?

Yes, our clinic strictly adheres to Mexican plastic surgery regulations. All of our doctors are members of prestigious organizations, including the American Burn Association, the Mexican Association of Plastic Surgery (AMCPER), and the Mexican Board of Aesthetic and Reconstructive Plastic Surgery (CONSEJO MEXICANO DE CIRUGÍA PLÁSTICA ESTÉTICA Y RECONSTRUCTIVA). These affiliations ensure that our team is up-to-date with the latest standards and practices in the field, providing safe and professional care.

Can I communicate with the treatment team in English?

Yes, our entire team is bilingual, from doctors to nurses, ensuring you can communicate effectively in English throughout your treatment.

What payment methods are accepted at the clinic?

 

At our clinic, we offer a variety of payment options to accommodate your needs. You can choose from the following methods:

  • Cash: For those who prefer to pay with cash.
  • Cheques: We accept cheques for up to 20% of the total amount due.
  • Stripe Transfer: Convenient for card payments, processed securely through Stripe.
  • Zelle: A quick and easy way to transfer funds directly from your bank account.
  • DocPay: This option allows for simple, secure, and efficient healthcare payments.

If you have any questions about these payment methods or need assistance with processing your payment, please contact our office.

Can I see before and after photos of previous patients?

Yes, you can view before and after photos of our previous patients on our website. These photos are available in our gallery page as well as on individual procedure pages. This will give you a clear idea of the results you can expect and help you make an informed decision about pursuing treatment at our clinic. Feel free to browse through the images to see the transformations we have facilitated. Additional before and after images can also be displayed during the consultation with the specialists.

Do you offer virtual consultations?

Yes, we offer no cost virtual consultations. These allow you to discuss your cosmetic goals and concerns with our experienced surgeons from the comfort of your own home. During the consultation, you can learn more about the procedures you’re interested in, discuss the potential outcomes, and determine the next steps in your treatment plan. To schedule a virtual consultation, please contact our office, and we will arrange a convenient time for you.

Planning Your Visit in Tijuana

How do I travel to Tijuana from the US?

 You can drive or fly to San Diego and cross into Tijuana at the San Ysidro Port of Entry by car or on foot. Our clinic is conveniently located a short distance from the border. We offer complimentary transportation services once you cross the border to bring you to our facilities and take you back to the border. Many patients opt to drive across the border themselves. You can park in San Diego or directly at our clinic’s parking facility in Tijuana. 

Do I need a passport to go to Tijuana?

Generally, U.S. citizens must have a valid passport or passport card to enter Mexico for treatment in Tijuana.

How long does crossing the border take?

The duration of border crossings can differ, usually lasting between 10 to 30 minutes. Our team can provide guidance on the optimal times to cross to ensure a smooth experience.

Is traveling to Tijuana safe?

Yes, traveling to Tijuana is safe, especially when visiting established medical facilities. The Soulya Clinic is situated within the New City Medical Plaza, a luxurious medical complex that includes hotel accommodations. This secure environment ensures that visitors can receive their treatments and recover with peace of mind, all while enjoying the convenience and comfort of upscale facilities.

How can Soulya help me arrange my travel to Tijuana?

At Soulya, we assist with more than just your medical needs. We can help you with hotel reservations and offer packages that include stays at recovery houses to ensure a comfortable and stress-free recovery period. Let us help you organize all aspects of your visit, so you can focus on your treatment and recovery.

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